For more information, see Providing License Data to Tableau Support and Submitting a Case From the Customer Portal.ĬauseTableau Server Subscription product key(s) have expired.
At the top of the License Detail screen, click Unassign Key. In the Tableau Customer Portal, click My Keys, and then click the product key you want to reassign. If the key still fails to activate, gather licensing results from Tableau Server and create a case with Tableau Technical Support. After the product key is deactivated, go to the Tableau web site ( and then on the Support menu, click Customer Portal, and sign in using your credentials. More information on the tsm commands and the values returned in the tsm licenses list is available in tsm licenses list. Verify key expiration dates by issuing a ' tsm licenses list' command. EnvironmentĪccess the Tableau Customer Portal, obtain the current Tableau Server product keys and activate the key for Tableau Server: For more information, see Managing Tableau Product Keys
The key can not be refreshed due to the fact that the product key subscription expiration date has passed. When attempting to log on to Tableau Server, users are receiving a message that Tableau Server is unlicensed.
